KYC & AML Policy

At 1win, platform security, financial transparency, and regulatory compliance are core operational priorities. To protect our players and prevent illegal financial activity, we enforce strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures across all accounts and transactions in India.

By registering on 1win or using our sportsbook and online casino services, you agree to comply with the verification and monitoring rules outlined in this Policy.

1. Purpose and Scope

Our KYC & AML framework is designed to:

• Verify Player Identity and Age: Ensure every user is at least 18 years old (or meets the minimum legal age in their Indian state) and is acting on their own behalf.

• Prevent Fraud and Financial Crime: Detect and block money laundering, terrorist financing, identity theft, bonus abuse, and unauthorized account access.

• Protect Legitimate Withdrawals: Ensure payouts in INR are sent strictly to the verified account holder.

• Meet Regulatory Standards: Align our operations with international AML/CTF (Counter-Terrorist Financing) standards and licensing requirements.

These rules apply to all users on the platform, regardless of deposit size or betting frequency.

2. The KYC Verification Process

Required Information & Documents

During registration, you must provide accurate personal details, including your full legal name, date of birth, residential address, phone number, and email address.

Before your first withdrawal—or whenever requested by our security team—you may be asked to complete identity verification by submitting clear copies of valid documents:

• Proof of Identity: Indian Passport, Aadhaar Card, PAN Card, or Driving Licence showing your full name, photograph, and date of birth.

• Proof of Address: Recent utility bill, bank statement, or government-issued address document (typically issued within the last 3 months).

• Payment Method Verification: Confirmation that the UPI ID, bank account, or e-wallet used for deposits and withdrawals is registered in your own name.

• Selfie / Liveness Check: A live photo holding your ID document when requested to confirm document ownership.

Review Procedure

Once uploaded through your account or submitted to our verification team, documents are reviewed for authenticity and cross-checked against your profile details. Standard verification is normally completed within 24 to 72 hours, though complex cases may require additional checks.

3. Anti-Money Laundering (AML) Controls

Transaction Monitoring & Payment Rules

To keep financial flows transparent and prevent misuse of the platform, 1win enforces the following rules:

• Third-Party Payments Prohibited: Deposits and withdrawals must only be made using payment methods (such as UPI, IMPS/bank transfer, or e-wallets) owned by the registered account holder. Transfers from friends, relatives, or business accounts are not permitted.

• Same-Method Withdrawal Policy: Whenever technically possible, withdrawals must be processed back to the same payment method used for the original deposit.

• Real-Time Automated Monitoring: Our compliance systems analyze transaction patterns, deposit-to-wager ratios, and unusual betting activity to flag potential anomalies.

• Source of Funds (SoF) Checks: For high-volume deposits or cumulative transactions exceeding internal thresholds, we may request supporting financial records (such as bank statements or income proof).

Reporting Suspicious Activity

If suspicious or potentially unlawful activity is identified, our compliance team may temporarily freeze transactions, place the account under review, and report the findings to relevant regulatory or law enforcement authorities as required by law.

4. Player Responsibilities

Maintaining a secure account requires accurate information from your side:

• Register only one personal account—duplicate or multi-accounting is strictly prohibited.

• Ensure all personal details match your official government ID.

• Notify customer support promptly if your residential address, phone number, or legal details change.

• Respond to verification or Source of Funds requests within the timeframe specified by our compliance team.

5. Ongoing Monitoring & Periodic Reviews

KYC and AML compliance is an ongoing process rather than a one-time check. We conduct periodic account reviews and may request updated identification or address documents if your account activity changes significantly, if an existing ID expires, or when required by updated compliance rules.

6. Data Protection & Confidentiality

All documents and personal records submitted during KYC & AML checks are processed in strict accordance with our Privacy Policy. Data transfers are protected with end-to-end TLS/SSL encryption, stored in restricted-access secure environments, and retained only for the statutory period required by financial and licensing regulations.

7. Consequences of Non-Compliance

Failure to provide accurate information, refusal to complete requested KYC checks, or involvement in prohibited financial practices may result in:

• Delayed or rejected withdrawal requests.

• Temporary suspension of account access and betting privileges.

• Permanent account closure and forfeiture of funds linked to fraudulent activity.

• Escalation to competent financial or legal authorities where required.

8. Contact Our Compliance & Support Team

If you have questions about document requirements or the status of your account verification, our support team is available 24/7:

• 24/7 Live Chat: Accessible directly on the official 1win website and mobile app for real-time guidance.

• Support & Verification Email: Reach out via the official support email address listed in the Contacts / Help section of your account.